Support Centre

I've lost or accidentaly deleted my Private Key - what can I do?



NOTE: This document only applies to customers hosted on legacy Register365 services!

To recover your Private Key

First check your backups and see if you can reinstall the "private key". If you don't know how to reinstall the key from your backups, then contact your systems administrator.

Failing that, contact your web server software vendor for technical support. The only alternative course of action available is a re-issuance of the certificate following the resubmitting of a replacement CSR. (You will be charged again the standard fee for re-issuance).

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