The following is our cancellation procedure for shared and reseller hosting customers.
Before an account can be requested to be cancelled the following parameters must be adhered to:
- The account balance must be zero, i.e. paid in full
- The renewal date must be greater than 7 days in the future
To cancel an account
- A written cancellation request must be communicated to Register365 via your control panel; this is to verify that the account owner/administrator is making the cancellation request.
- Please login to your control panel and click the "Technical Support" link from the left hand menu, now click on "New Support Enquiry" and select Enquiry Type as Customer Care and complete the form. We will not terminate an account without a ticket confirmation opened from your control panel.
- Within the request please specify the effective cancellation date, this can be any date up until the renewal date
Notes to cancelling an account
- As per our Terms Of Service, we will not refund any amount paid for hosting services. Thus, we will not make any refunds for the remaining period on your account after the cancellation.
- If your cancellation request is not communicated to Register365 via the control panel 7 days prior to the renewal date your account will be renewed for the next billing period and you will be responsible to pay for the charge in full.
- We will neither provide backup archival nor be responsible for any data loss due to this account cancellation/termination. So please backup your data prior to requesting for an account cancellation/termination.
