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Using mail folders

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Folders provide a quick and easy way of organising your mailbox. By default, you are provided with the following folders;

Inbox
This is the default mail folder where new messages will arrive if no filters are set up to move them to another folder.

Deleted Items
When you delete a message from a folder, they are moved to this folder so you can restore the messages if you deleted them by accident or need to recover them at a later date. When messages are deleted from the Deleted Items folder they are permanently removed from your mailbox and cannot be recovered.

Sent Items
When you send a message from web mail, a copy of the message will be stored into the Sent Items folder. (You can override this by deselecting the option when composing a message).

Drafts
This folder is used to store incomplete message compositions. When you click a message in the Drafts folder, the message will be opened in the message composer so you can complete and send the message.

You can create custom mail folders from the Manage Mail Folders page (see Managing mail folders). You can then manually move messages to the folders from the message listing, or set up Mail Filters to do this automatically (see Creating a mail filter).

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