Network Status Archives

21st January - Phone Line Closure-17 Jan 12

Due to essential maintenance, our telephone lines will be closed on Saturday 21st January.

Support enquiries will be dealt with as usual so, should you need assistance on Saturday, please login to your Online Control Panel and raise an enquiry through the Technical Support section.

We apologise for any inconvenience this may cause.

Scheduled Maintenance : H-Sphere-27 Oct 11

The H-Sphere control panel (https://cp.hosting365.ie) used by customers with one of our legacy hosting packages will be taken offline at 22:30 this evening for essential maintenance operations.

We expect this maintenance to last no longer than two hours and thank customers for their patience during this essential work.

Scheduled Maintenance - H-Sphere-24 Oct 11

The H-Sphere control panel (https://cp.hosting365.ie) used by customers with one of our legacy hosting packages will be taken offline at 22:00 this evening for essential maintenance operations.

We expect this maintenance to last no longer than two hours and thank customers for their patience during this essential work.

Scheduled Maintenance : Legacy H-Sphere Control Panel-19 Oct 11

The H-Sphere control panel (https://cp.hosting365.ie) used by customers with one of our legacy hosting packages will be taken offline at 18:00 this evening for essential maintenance operations.

We expect this maintenance to last no longer than one hour and thank customers for their patience during this essential work.

Internal Phone System Technical Issues-01 Oct 11

Customer announcement.



We are currently experiencing technical difficulties with our internal phone system. As a result we are unable to take your call at present.



As an alternative please log any support enquiries you may have, using your online control panel.



We would like to apologise for any inconvenience this may cause.

mysql2.mylogin.ie - Intermittent Performance-27 Sep 11

We are aware that some customers are experiencing intermittent performance issues when trying to access MySQL databases hosted on the server mysql2.mylogin.ie

We are investigating this as a priority and would like to apologise to any affected customers for the inconvenience this may be causing.

SiteMaker Scheduled Maintenance : Tuesday 13th September-12 Sep 11

Update 13 Sep 11 3:54 PM -

This work completed successfully and we thank customers for their understanding.

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On Tuesday 13th September, between 11:00 and 11:30, essential maintenance operations will be undertaken on our SiteMaker platform.

During this time, all SiteMaker websites will display a page informing visitors that maintenance is underway and customers will not be able to access their SiteMaker editor.

We will post an update here when the maintenance has completed and would like to thank our customers for their understanding during this essential work.

Advance Notification - Disabling of APOP-11 Jul 11

Customers who collect their emails using the APOP authentication method will previously have received an email from us advising that we are due to disable APOP and providing advice on how to reconfigure mail clients .

At approximately 10:30 on Tuesday 12th July we will be disabling APOP and any customers who have not yet reconfigured their mail clients will not be able to collect their emails.

Customers currently using APOP will need to access their account properties in their mail client and change the authentication method to Password

Additionally, customers should ensure they are using pop3.reg365.net as the server address.

We thank customers for their co-operation in this important service change.

NOTE: this does not affect customers using any of our legacy H-Sphere hosting/email packages.

Intermittent issues with Register365 Services-29 May 11

Some of our customers may be experiencing issues with our services at the present time.

Our engineers have identified the cause of the issue and are working to get the situation resolved as soon as possible.

We apologise for any inconvenience that this may cause and thank you for your patience at this time.

Essential Maintenance-23 May 11

Update 24 May 11 9:31 AM -

This work was completed at 23:55 last night and our monitoring systems have shown that all systems remain stable.

If you experience any issues with our services please log a ticket via your control panel in the usual manner.

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On Monday 23rd May 2011 at 22.30 our engineers will be undertaking planned maintenance work and so unfortunately our website and customer Online
Control Panel will be unavailable for a short period of time. We do not envisage this work will last more then 3 hours.

Customer websites and email accounts will not be impacted by this maintenance and you can
log into your WebMail

We're sorry for any inconvenience caused and we hope you'll come back and visit soon.

You can still visit our blog, visit us on
Facebook or follow us on Twitter

Planned maintenance on win10.hosting365.ie-11 May 11

Starting at 17:00 this evening maintenance of the win10.hosting365.ie server will be carried out. The work should take no more than an hour to complete.

This work will involve a brief period of downtime but we will endeavour to keep any outage to a minimum.

Slow / Unresponsive Websites-02 May 11

Update 11:28 AM -

This issue has now been resolved and we apologise again for any inconvenience it may have caused.

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Some customers on our shared hosting cluster may be finding that their website is either running very slow or not loading at all.

We are looking into this issue as a priority and hope to have this resolved as soon as possible - further updates will be posted to this page.

We apologise for any inconvenience this may be causing.

NOTE : this issue does not affect the legacy H-Sphere servers.

Routine Database Server Maintenance-21 Mar 11

Starting at 20:30 this evening, our engineers will carry our routine maintenance on all database servers starting with MySQL1.reg365.net.

This work may involve a period of downtime for up to fifteen minutes per customer, however we will endeavour to keep any outage to a minimum.

Updates will be provided here as the work continues.

H-Sphere : Webmail Issues-18 Mar 11

Update 12:54 PM -

This issue has now been resolved and we apologise for any inconvenience it may have caused.

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Some customers using one of the H-Sphere webmail clients may be finding that their inbox is not displaying any emails.

We're looking into this as a priority and would like to re-assure affected customers that the emails are in the mailbox but are not being displayed by webmail.

We recommend that affected customers use a POP3/IMAP mail client (such as Outlook) to collect their emails in the meantime.

We apologise for any inconvenience caused.

Email Authentication Problems-08 Mar 11

Some customers are reporting problems collecting their emails.

Below are some of the actions that we are finding resolve this issue:

iPhone/iPad: In the Advanced settings of the mail account, change the authentication type to MD5 Challenge Response and then change it back to Password

Mac Mail: In the Advanced settings of the mail account, change the authentication type to APOP and then back to Password

Windows devices (Outlook, Thunderbird, Live Mail): Try changing the authentication type as mentioned above.

We are still investigating these issues and will provide further updates on this page regularly.

FTP Password Change Required-25 Feb 11

Update 02 Mar 11 8:56 AM -

At 10 am today (Thursday 3rd March) all email account passwords that have not been updated since Friday 25th February 2011 were automatically re-set and require a new password to be created.

Please log into your Online Control Panel and update the email passwords for ALL users on your account. Instructions are given below. In addition, FTP access to website(s) may have been disabled and will need to be re-enabled from your Online Control Panel.

We appreciate that changing passwords can be frustrating, but recently we detected a malicious attack on our email and hosting cluster and whilst we were able to contain the attack without issue, we cannot guarantee future security without a secure password change.

To update the password of your Email and FTP users NOW, please follow these instructions:

- Log into https://admin.register365.com

- Click "Domain Names" on the left menu
For each Domain name listed

- Click on the Domain name in the middle of the screen

- Click "Email & FTP" or "Email Settings" from the left menu
For each Username listed in blue in the middle of the screen

- Click on the name

- Now enter a new password in the given boxes and click save at the bottom of the page. This will change the Site Administration and FTP password for this user. PLEASE NOTE to re-enable FTP you will also need to tick the radio button marked "Yes" for "Enable FTP?"

After changing your FTP password you may also be required to update the password in your email client. Instructions on how to do this based on your preferred email client can be found in the 'Email' section of our knowledge base at http://www.register365.com/knowledge/search_articles.php5?query=email&search

If you require any further information, please log into your Online Control Panel and submit a support enquiry via the 'Technical Support' section.

Thank you for your co-operation.

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Update 28 Feb 11 3:53 PM -

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At 12:15pm today our security monitoring systems detected a malicious attack on our email and hosting cluster in Ireland. This attack was quickly intercepted and we have not identified any specific damage to customer email or hosting accounts. However, as a precaution, it is necessary that we take additional security measures.

Webmail-21 Feb 11

Update 1:39 PM -

This has now been resolved and webmail is now accessible as usual.

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There is currently a problem preventing customers from accessing our webmail service. This is being investigated as a priority and we apologise for any inconvenience caused.

Please note that normal POP3/IMAP access remains unaffected.

Downtime for Register365 Websites from 22:00 on 20th January 2011.-19 Jan 11

Update 24 Jan 11 11:05 AM - This work completed successfully and we thank customers for their patience during this essential maintenance.

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On Thursday 20th January 2011, we will be performing routine maintenance to our corporate websites.

During this time customers will be unable to place orders on our website.

This work will start at 22:00hrs and we are expecting that it will take no longer than 3 hours to resolve.

We would like to stress that this work should not impact customer websites at any point.

We apologise for any inconvenience caused.

Legacy HSphere Email Platform Outage Tonight-02 Dec 10

Update 07 Dec 10 10:16 AM -

This work was successfully completed and the systems have remained stable since the work was carried out.

If you have any further issues, please log a ticket though your online control panel.

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There is a hardware issue with the storage on the HSphere Legacy Mail platform in Ireland.

Work will be carried out to replace the faulty item at 22:00hrs tonight, however it will require a complete outage of the legacy email platform in order to fix this.

We hope that the work will not take longer than one hour to complete.

During this outage, customers using this system will not be able to connect to the mail cluster to download or send emails.

Thank you for your patience whilst we resolve this issue, we will provide updates here as they become available

Legacy HSphere Email Platform Outage Tonight-22 Nov 10

Update 29 Nov 10 10:59 AM - This work was carried out successfully and a temporary fix is now in place, however further work will be required in the near future to put a permanent solution into effect.

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There is a hardware issue with the storage on the HSphere Legacy Mail platform in Ireland.

Work will be carried out to replace the faulty item at 22:00hrs tonight, however it will require a complete outage of the legacy email platform in order to fix this.

We hope that the work will not take longer than one hour to complete.

During this outage, customers using this system will not be able to connect to the mail cluster to download or send emails.

Thank you for your patience whilst we resolve this issue, we will provide updates here as they become available.