This issue has now been resolved and we apologise for any inconvenience it may have caused.

We will continue to monitor performance carefully over the next few hours.

Some customers with a SiteMaker website may find that their website is not displaying.

We are aware of this issue and are working to resolve it as soon as possible.

We apologise to affected customers for any inconvenience this may be causing.

The maintenance completed successfully as planned and we thank customers for their patience and understanding.

Between 10:00 and 19:30 on Friday 6th April we will be conducting some key maintenance operations on the mail servers used by our legacy H-Sphere based packages.

Some customers who use the mail server mail.hosting365.ie to send and receive their emails may find that emails take longer than normal to be processed.

We thank customers for their patience and understanding during this essential maintenance work.

The scheduled maintenance completed last night as planned and we thank our Ecommerce customers for their patience during this work.

From 01:00 till 04:00 in the early hours of Wednesday 4th April, we will be performing some key maintenance operations on our Ecommerce platform.

During this time, all Ecommerce websites will display a message that the shop is closed for maintenance.

We thank our customers for their understanding and patience during this work.

Support enquiries will be dealt with as usual so, should you need assistance on Saturday, please login to your Online Control Panel and raise an enquiry through the Technical Support section.

We apologise for any inconvenience this may cause.

We expect this maintenance to last no longer than two hours and thank customers for their patience during this essential work.

We expect this maintenance to last no longer than two hours and thank customers for their patience during this essential work.

We expect this maintenance to last no longer than one hour and thank customers for their patience during this essential work.

We are investigating this as a priority and would like to apologise to any affected customers for the inconvenience this may be causing.

This work completed successfully and we thank customers for their understanding.

On Tuesday 13th September, between 11:00 and 11:30, essential maintenance operations will be undertaken on our SiteMaker platform.

During this time, all SiteMaker websites will display a page informing visitors that maintenance is underway and customers will not be able to access their SiteMaker editor.

We will post an update here when the maintenance has completed and would like to thank our customers for their understanding during this essential work.

At approximately 10:30 on Tuesday 12th July we will be disabling APOP and any customers who have not yet reconfigured their mail clients will not be able to collect their emails.

Customers currently using APOP will need to access their account properties in their mail client and change the authentication method to Password

Additionally, customers should ensure they are using pop3.reg365.net as the server address.

We thank customers for their co-operation in this important service change.

NOTE: this does not affect customers using any of our legacy H-Sphere hosting/email packages.

Our engineers have identified the cause of the issue and are working to get the situation resolved as soon as possible.

We apologise for any inconvenience that this may cause and thank you for your patience at this time.

This work was completed at 23:55 last night and our monitoring systems have shown that all systems remain stable.

If you experience any issues with our services please log a ticket via your control panel in the usual manner.

On Monday 23rd May 2011 at 22.30 our engineers will be undertaking planned maintenance work and so unfortunately our website and customer Online Control Panel will be unavailable for a short period of time. We do not envisage this work will last more then 3 hours.

Customer websites and email accounts will not be impacted by this maintenance and you can log into your WebMail

We're sorry for any inconvenience caused and we hope you'll come back and visit soon.

You can still visit our blog, visit us on Facebook or follow us on Twitter

This issue has now been resolved and we apologise again for any inconvenience it may have caused.

Some customers on our shared hosting cluster may be finding that their website is either running very slow or not loading at all.

We are looking into this issue as a priority and hope to have this resolved as soon as possible - further updates will be posted to this page.

We apologise for any inconvenience this may be causing.

NOTE : this issue does not affect the legacy H-Sphere servers.

This work may involve a period of downtime for up to fifteen minutes per customer, however we will endeavour to keep any outage to a minimum.

Updates will be provided here as the work continues.

This issue has now been resolved and we apologise for any inconvenience it may have caused.

Some customers using one of the H-Sphere webmail clients may be finding that their inbox is not displaying any emails.

We're looking into this as a priority and would like to re-assure affected customers that the emails are in the mailbox but are not being displayed by webmail.

We recommend that affected customers use a POP3/IMAP mail client (such as Outlook) to collect their emails in the meantime.

We apologise for any inconvenience caused.

Below are some of the actions that we are finding resolve this issue:

iPhone/iPad: In the Advanced settings of the mail account, change the authentication type to MD5 Challenge Response and then change it back to Password

Mac Mail: In the Advanced settings of the mail account, change the authentication type to APOP and then back to Password

Windows devices (Outlook, Thunderbird, Live Mail): Try changing the authentication type as mentioned above.

We are still investigating these issues and will provide further updates on this page regularly.

At 10 am today (Thursday 3rd March) all email account passwords that have not been updated since Friday 25th February 2011 were automatically re-set and require a new password to be created.

Please log into your Online Control Panel and update the email passwords for ALL users on your account. Instructions are given below. In addition, FTP access to website(s) may have been disabled and will need to be re-enabled from your Online Control Panel.

We appreciate that changing passwords can be frustrating, but recently we detected a malicious attack on our email and hosting cluster and whilst we were able to contain the attack without issue, we cannot guarantee future security without a secure password change.

To update the password of your Email and FTP users NOW, please follow these instructions:

- Log into https://admin.register365.com

- Click "Domain Names" on the left menu For each Domain name listed

- Click on the Domain name in the middle of the screen

- Click "Email & FTP" or "Email Settings" from the left menu For each Username listed in blue in the middle of the screen

- Click on the name

- Now enter a new password in the given boxes and click save at the bottom of the page. This will change the Site Administration and FTP password for this user. PLEASE NOTE to re-enable FTP you will also need to tick the radio button marked "Yes" for "Enable FTP?"

After changing your FTP password you may also be required to update the password in your email client. Instructions on how to do this based on your preferred email client can be found in the 'Email' section of our knowledge base at http://www.register365.com/knowledge/search_articles.php5?query=email&search

If you require any further information, please log into your Online Control Panel and submit a support enquiry via the 'Technical Support' section.

Thank you for your co-operation.

At 12:15pm today our security monitoring systems detected a malicious attack on our email and hosting cluster in Ireland. This attack was quickly intercepted and we have not identified any specific damage to customer email or hosting accounts. However, as a precaution, it is necessary that we take additional security measures.

This has now been resolved and webmail is now accessible as usual.

There is currently a problem preventing customers from accessing our webmail service. This is being investigated as a priority and we apologise for any inconvenience caused.

Please note that normal POP3/IMAP access remains unaffected.