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How to change your email password

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Once logged into your Control Panel, click on your domain (if you have more than one), and look for the Email Settings drop-down menu.

Choose the option Users and Email Rules.

The next page is split into three sections displaying the mailboxes, email addresses and mail groups that you have.

Your first step is to identify which mailbox you would like to change the password for. Take a look in the Email addresses and rules section to see what the destination is for your email address.

The left half of the screen displays the email address, and the right half displays the mailbox that it delivers to.

Once you know the name of the mailbox you can then look for it in the top section, the one entitled Users and mailboxes, and then click on it.

There are two boxes where you can enter, and confirm, your new email password.

Please note the following minimum requirements for the password:


  • Must contain at least eight characters

  • Must contain an uppercase character

  • Must contain a lowercase character

  • Must contain a number

  • Must contain a symbol

  • Must NOT be based on a dictionary word

When you have entered the password in both boxes click on Save to store it to the system.

If you keep seeing an error message stating that the password is based on a dictionary word, then we recommend replacing some of the letters with symbols or numbers.

For example, the letter a could be replaced with @ and the letter e could be replaced with the number 3. You could also add exclamation marks to either the start or end of the password.

Now that you have updated the password don't forget to change it in your email program or device, or you will not be able to collect your emails.

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