Support Centre

What are my FTP details?



Your FTP details can be found within your online control panel:

1. Log in to your online control panel:

2. Click the FTP Manager icon from your accounts home page


3. Your FTP Login Username and Host Name are displayed on this page:


4. If you do not know your FTP password, click the Edit icon from the FTP User section


5. Enter a new password and confirm.


Once submitted, the new FTP password will take up to 15 minutes to become active.


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