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Why can't I use external mail servers on my website?

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What is the change?

On Wednesday the 14th April 2010 we will disable the ability to send email from our web servers via external servers. Once the change is made, the only way in which websites hosted with us will be able to send email from our servers will be via localhost. This will give our customers the advantage of reduced spam and safer email sending through our Dublin cluster.

Why are you doing this?

We have recently identified a number of customers misusing the ability to send email via external email servers from our Dublin cluster. If we do not take action this could result in our servers being blacklisted from sending out email.

Will I be affected?
You will only be affected if your website uses an external server to send email out. Some CMS systems, such as Joomla! or Wordpress may refer to this as the Outgoing or SMTP server.

What action do I need to take?

If you do use an external server to send your email then the script that generates the email will need to be modified so the SMTP server is set to localhost. Due to the bespoke nature of scripts Register365 cannot offer any assistance with modifying any scripts. If you do need help then you should contact the software author, or website you obtained the software from.

Important: Before making any changes we recommend that you take a back up of any file before you modify it. This is in addition to our recommendation that you have an up-to-date backup of your website content stored on your local machine at all times.

What if I use a CMS?

If you use a CMS like Joomla! or Wordpress then the chances are they are using localhost as standard.
Joomla! uses the phpmailer library which specifies localhost for the mail server by default.
Wordpress has an include called "class-smtp.php" which sets the host and port for the mail server as attributes but again by default this also uses localhost.
If you have modified the way in which your CMS sends mail, you will need to revert back to localhost.

Hint: We advise that you regularly check your CMS version for updates as they often contain important security and bug fixes. This will help to keep your website and its data secure.

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