Refund Policy

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  1. Refunds are discretionary unless stated otherwise in our terms of business. All requests for a refund will be considered on their merits and so you submit all relevant information and copies of correspondence and other documents when making your request.
  2. Requests for refunds should be sent as a logged enquiry to the Customer Care Team from the support section of your online Account.
  3. We will endeavour to deal with requests for refunds within 10 working days.
  4. Where you have terminated your agreement with us the particular provisions relating to your liability on termination will apply.